How to Fix MetroPCS WiFi Calling Keeps Turning Off

MetroPCS WiFi Calling Keeps Turning Off-It allows individuals to make and receive calls, send text messages, and access data services over a WiFi network instead of relying solely on a cellular network. This can be a game-changer for individuals who struggle with weak cellular signals, live in areas with poor coverage, or simply want to save on their phone bills.

MetroPCS WiFi Calling Keeps Turning Off

MetroPCS, a prepaid wireless service provider owned by T-Mobile, offers WiFi calling as part of its service. However, some MetroPCS users have reported issues with their WiFi calling feature frequently turning off. In this comprehensive guide, we will explore the reasons behind this problem and provide effective troubleshooting solutions.

Understanding How to fix MetroPCS WiFi Calling keeps turning off

Before we delve into troubleshooting, it’s essential to understand what WiFi calling is and how it works with MetroPCS. WiFi calling allows you to make voice calls and send text messages over a WiFi network when cellular coverage is weak or unavailable. This is especially useful when you are indoors, in a remote area, or traveling internationally. With MetroPCS, this feature is designed to seamlessly switch between WiFi and cellular networks to provide the best possible call quality and service availability.

Common Issues with MetroPCS WiFi Calling

While WiFi calling is a valuable feature, it is not without its challenges. Some common issues users encounter with MetroPCS WiFi calling include:

  1. WiFi Calling Turning Off: One of the most frustrating issues is when the WiFi calling feature keeps turning off, forcing users to manually enable it repeatedly.
  2. Call Drops: WiFi calling may sometimes result in dropped calls or poor call quality, which can be a frustrating experience for users.
  3. Inconsistent Activation: Some users report difficulty in activating WiFi calling in the first place, leading to connectivity issues.
  4. Compatibility Problems: Certain smartphones may not support MetroPCS WiFi calling, causing issues for those using older or incompatible devices.

Now that we’ve outlined the common problems, let’s explore various troubleshooting steps to address the issue of MetroPCS WiFi calling turning off.

Troubleshooting MetroPCS WiFi Calling Issues

Verify Your Device Compatibility

Before diving into troubleshooting, ensure that your smartphone is compatible with MetroPCS WiFi calling. Not all phones support this feature, so it’s essential to check MetroPCS’s official website or contact their customer support to verify if your device is eligible. If your device is not compatible, you may need to consider upgrading to a phone that supports WiFi calling.

Check Network Connection

A stable WiFi connection is crucial for uninterrupted WiFi calling. Make sure your device is connected to a reliable WiFi network with a strong signal. Weak or intermittent WiFi connections can lead to the WiFi calling feature turning off.

Enable Airplane Mode and WiFi

A simple but effective workaround is to enable Airplane Mode on your smartphone and then turn on WiFi. This forces your device to prioritize WiFi calling over cellular networks, which can prevent the feature from turning off unexpectedly.

Disable Battery Optimization

In some cases, aggressive battery optimization settings may interfere with the continuous functioning of WiFi calling. To address this issue, you can disable battery optimization for the WiFi calling app. The process varies depending on your smartphone’s operating system. For Android users, follow these steps:

a. Go to “Settings.” b. Select “Apps” or “Apps & notifications,” depending on your device. c. Find the WiFi calling app (often labeled as “WiFi Calling” or “MetroPCS WiFi Calling”). d. Tap on the app, and you’ll see the “Battery” section. e. Disable battery optimization for the app.

For iOS users, the process is a bit different:

a. Go to “Settings.” b. Scroll down and select “Cellular.” c. Tap on “WiFi Calling.” d. Disable “Wi-Fi Calling on This iPhone.”

  1. Update Your Phone’s Software

Outdated software can lead to compatibility issues and connectivity problems. Ensure that your smartphone’s operating system is up to date. To do this, follow these steps:

a. For Android users: i. Go to “Settings.” ii. Scroll down and select “Software Update.” iii. Tap “Download and Install” if an update is available.

b. For iOS users: i. Go to “Settings.” ii. Select “General.” iii. Tap “Software Update” and install any available updates.

  1. Reset Network Settings

Resetting your phone’s network settings can resolve WiFi calling issues. This process will erase your saved WiFi networks and reset all network-related settings to their default configurations. To reset network settings, follow these steps:

a. For Android users: i. Go to “Settings.” ii. Select “System” (or “System & Updates”). iii. Tap “Reset” or “Reset options.” iv. Choose “Reset Wi-Fi, mobile & Bluetooth” or a similar option. v. Confirm the reset.

b. For iOS users: i. Go to “Settings.” ii. Select “General.” iii. Scroll down and tap “Reset.” iv. Choose “Reset Network Settings” and confirm the reset.

  1. Disable and Re-enable WiFi Calling

Sometimes, simply turning off WiFi calling and then enabling it again can resolve the issue of it turning off unexpectedly. Follow these steps to do so:

a. For Android users: i. Go to “Settings.” ii. Select “Network & Internet.” iii. Tap “Mobile network.” iv. Toggle off “WiFi calling” and then toggle it back on.

b. For iOS users: i. Go to “Settings.” ii. Select “Phone.” iii. Toggle off “WiFi Calling” and then toggle it back on.

  1. Contact MetroPCS Customer Support

If you have tried all the above steps and the problem persists, it’s advisable to reach out to MetroPCS customer support for assistance. They can provide further guidance, investigate network-related issues, and offer solutions tailored to your specific case.


MetroPCS WiFi calling is a valuable feature that can significantly improve your call quality and coverage in areas with limited cellular connectivity. However, the problem of WiFi calling turning off unexpectedly can be frustrating. By following the troubleshooting steps outlined in this guide, you can address this issue and enjoy the benefits of uninterrupted WiFi calling on your MetroPCS device.

Whether it’s checking your device compatibility, optimizing network settings, or contacting customer support, there are several avenues to explore in order to resolve this problem. Remember that a stable WiFi connection and up-to-date software are crucial for the smooth functioning of WiFi calling. With patience and persistence, you can ensure that your MetroPCS WiFi calling feature stays on, providing you with reliable and high-quality communication services.

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