MetroPCS Wi-Fi Calling on iPhone Not Working

MetroPCS Wi-Fi Calling on iPhone Not Working-Mobile carriers like MetroPCS offer a variety of services to ensure that their customers can make and receive calls without any interruptions.One such service is Wi-Fi calling, which allows users to make calls using a Wi-Fi network when cellular signal strength is weak.

MetroPCS Wi-Fi Calling on iPhone Not Working

However, some MetroPCS users have reported issues with Wi-Fi calling not working on their iPhones. In this comprehensive guide, we will explore the common reasons behind MetroPCS Wi-Fi calling not working on iPhones and provide step-by-step troubleshooting solutions to resolve these issues.

What is MetroPCS Wi-Fi Calling?

MetroPCS, a subsidiary of T-Mobile, offers Wi-Fi calling as a service to its customers. Wi-Fi calling is a technology that allows you to make and receive calls using a Wi-Fi network instead of relying on a cellular signal. This feature can be incredibly useful in areas with weak or no cellular coverage, such as basements or rural locations.

MetroPCS Wi-Fi Calling on iPhone Not Working

Wi-Fi calling uses your internet connection to route calls, so it’s essential to have a stable and reliable Wi-Fi network. MetroPCS enables Wi-Fi calling on compatible smartphones, including iPhones, to enhance call quality and coverage.

Common Reasons for MetroPCS Wi-Fi Calling Not Working on iPhone

Several factors can lead to issues with MetroPCS Wi-Fi calling not working on your iPhone. Understanding these common reasons is the first step in troubleshooting the problem:

a. Incompatible Device: Not all iPhone models are compatible with MetroPCS’s Wi-Fi calling feature. If you have an older iPhone, it may not support this service.

b. Outdated Carrier Settings: Outdated carrier settings on your iPhone can prevent Wi-Fi calling from functioning correctly. These settings need to be up-to-date to ensure proper network connectivity.

c. Disabled Wi-Fi Calling: You might have inadvertently disabled Wi-Fi calling on your iPhone. This can happen if you’ve made changes to your settings or if you’ve recently updated your iOS.

d. Wi-Fi Network Issues: A weak or unstable Wi-Fi network can lead to problems with Wi-Fi calling. If your internet connection is unreliable, your calls may suffer from dropouts or poor quality.

e. iOS Software Updates: Using an outdated iOS version can sometimes cause compatibility issues with MetroPCS Wi-Fi calling. It’s important to keep your iPhone’s operating system up-to-date.

f. Network Settings: Incorrect network settings on your iPhone can disrupt Wi-Fi calling. Sometimes, a simple reset of these settings can resolve the issue.

g. Carrier Issues: Occasionally, the problem may be on MetroPCS’s end. Technical difficulties or outages can temporarily disrupt Wi-Fi calling services.

Troubleshooting Steps

Now that we have identified some common reasons for MetroPCS Wi-Fi calling not working on your iPhone, let’s delve into the troubleshooting steps you can take to resolve these issues.

a. Check for Carrier Settings Updates

Before proceeding with any other troubleshooting steps, it’s a good idea to ensure that your iPhone has the latest carrier settings. Carrier settings updates may include important changes and bug fixes related to Wi-Fi calling.

To check for carrier settings updates:

  1. Connect your iPhone to a Wi-Fi network.
  2. Go to “Settings.”
  3. Scroll down and tap “General.”
  4. Select “About.”
  5. If a carrier settings update is available, you will receive a notification prompting you to update. Follow the on-screen instructions to complete the update.

b. Ensure Wi-Fi Calling is Enabled

It’s possible that Wi-Fi calling has been accidentally disabled on your iPhone. To enable it:

  1. Open “Settings.”
  2. Scroll down and tap “Phone.”
  3. Select “Wi-Fi Calling.”
  4. Toggle the switch to enable Wi-Fi Calling.

c. Verify Your Wi-Fi Network

Since Wi-Fi calling relies on a stable internet connection, it’s essential to ensure that your Wi-Fi network is functioning correctly. Here’s what you can do:

  1. Connect to a Wi-Fi network on your iPhone.
  2. Check if other devices connected to the same network are experiencing any internet issues. If they are, it’s a sign that your Wi-Fi network is problematic.
  3. Try connecting to a different Wi-Fi network to see if the issue persists.

d. Restart Your iPhone

A simple restart can often resolve minor issues with your iPhone, including problems with Wi-Fi calling. To restart your iPhone:

  1. Press and hold the power button (located on the side or top of your device).
  2. Swipe the “slide to power off” slider.
  3. Wait a few seconds, then press and hold the power button again to turn your iPhone back on.

e. Update Your iPhone’s Operating System

Regularly updating your iPhone’s operating system is essential for maintaining device compatibility and resolving software-related issues. To update your iOS:

  1. Connect your iPhone to Wi-Fi.
  2. Go to “Settings.”
  3. Scroll down and tap “General.”
  4. Select “Software Update.”
  5. If an update is available, tap “Download and Install.” Follow the on-screen instructions to complete the update.

f. Reset Network Settings

Resetting your network settings can be an effective way to resolve connectivity issues, including those related to Wi-Fi calling. Please note that this will reset all network-related settings, including Wi-Fi passwords and cellular settings. To reset network settings:

  1. Go to “Settings.”
  2. Scroll down and tap “General.”
  3. Scroll to the bottom and select “Reset.”
  4. Choose “Reset Network Settings” and confirm your choice.

g. Contact MetroPCS Customer Support

If you’ve tried all the previous steps and Wi-Fi calling still isn’t working on your iPhone, it may be time to contact MetroPCS customer support. They can provide you with specific guidance and troubleshoot issues that might be on their end, such as network outages or account-related problems.

You can reach MetroPCS customer support through their website, in-store, or by calling their customer service hotline.


MetroPCS Wi-Fi calling is a valuable feature for iPhone users, providing a way to make calls even when the cellular signal is weak. However, various factors can lead to Wi-Fi calling not working as expected. By understanding the common reasons behind these issues and following the troubleshooting steps outlined in this guide, you can work to resolve the problem and ensure that you stay connected with friends and family, no matter where you are.

Remember to keep your iPhone’s software up-to-date, maintain a stable Wi-Fi network, and periodically check for carrier settings updates to minimize the chances of experiencing issues with MetroPCS Wi-Fi calling. In the rare event that problems persist, don’t hesitate to reach out to MetroPCS customer support for further assistance.

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